This document outlines the Terms & Conditions (“TNCs”) governing all projects, products, and services provided by Softagone Technologies LLP. By engaging with our Company ("Softagone Technologies LLP"), the client (“Party 2”) agrees to all terms below. The company (“Party 1”) retains the right to amend these terms at any time without prior notice.

1. Pre-Project TNCs

• Depending on the project amount, 33%–50% of the payment must be deposited in advance by the client.
• Accepted payment methods: UPI, Cheque, RTGS, IMPS, NEFT only. No cash payments will be accepted.
• Client must sign an NDA with Softagone Technologies LLP before project commencement.
• Softagone Technologies LLP shall not be liable for misuse, loss, or breach of source code as it is developed per client’s requirements for client’s use only.
• CodeBase handover may incur additional charges. After handover, the client must sign a Non-Resell Agreement. Breach of this will result in legal action by Softagone.
• Softagone Technologies LLP shall not be liable for any trademarked or copyrighted content used by the client in the project. Responsibility for permissions lies with the client.
• The project will remain on a staging server until full payment is completed. No live deployment will occur until dues are cleared.
• Softagone reserves the right to suspend work or hosting for non-payment, mis-payment, or violation of terms.
• All third-party service charges (domain, hosting, SMS, APIs, etc.) shall be borne by the client.
• Project requirements must be finalized before advance payment. Major changes afterward will incur additional charges.
• 18% GST Payable on Final Invoice As Per Govt. Norms.

2. In-Project / Post-Project TNCs

• All amounts paid to Company are strictly non-refundable under any circumstances.
• Client must provide timely responses for approvals and reviews. If not closed within 7 business days of finalization, a penalty of 1% of project value per day will apply on outstanding amounts.
• If certain features are technically infeasible, both parties will resolve the issue through mutual discussion only.
• Once started, the client must accept project delivery. Even if the client withdraws midway, full payment of the project value is mandatory.
• Both parties agree to maintain confidentiality. Disputes will be resolved exclusively under Jamnagar District Jurisdiction.

3. Payments & Financial Terms

• Advance payments are mandatory to initiate work.
• Delayed payments proportionally delay project timelines.
• Partial deliveries remain the intellectual property of Softagone until full payment.
• Transaction fees/gateway charges are borne by the client.
• No deductions/set-offs are permitted against invoices.
• Delayed milestone payments beyond 7 days authorize suspension of services.

4. Scope, Revisions & Client Responsibilities

• Requirements must be submitted in writing only. Verbal instructions are invalid.
• Extra features outside the signed scope will be billed separately.
• Design approvals once given are final and irreversible.
• Revisions are limited to minor adjustments, not complete redesigns.
• Client must provide content and data within 7 days of project start; delays extend deadlines without penalty to Softagone.
• Errors in client-supplied content are not Softagone’s responsibility.
• If the client fails to provide data, Softagone may close the project as “completed” and raise the final invoice.

5. Delivery & Deployment

• Hosting environment is decided solely by Softagone for development.
• Migration to live domain occurs only after full payment.
• Once migrated, delivery is deemed complete.
• Minor bug fixes are free for 7 days post-deployment. Beyond that, charges apply.
• Softagone is not liable for downtime or issues caused by third-party hosting providers.
• Domain, SSL, email services, and SEO are not included unless explicitly contracted.

6. Code Ownership & Licensing

• Until full payment, all code/designs remain property of Softagone.
• Source code handover is chargeable.
• Client is prohibited from reselling or redistributing codebase.
• Breach of resale agreement invites strict legal action.
• Unauthorized code modification voids all warranties and support.
• Maintenance/support post-handover requires a separate AMC contract.

7. Refund & Cancellation Policy

• No refund will be issued under any circumstances.
• Project cancellation by client forfeits all payments made.
• Dissatisfaction with aesthetics or change in business strategy is not a valid refund reason.
• Refund requests due to “delay” are invalid if client approvals/inputs caused the delay or due to being some technical issue.
• Payments to third-party vendors (domain/hosting/API etc.) are non-refundable.

8. Company Policy Supremacy

• All projects are governed strictly by Softagone’s policies only & we strive to make our policies in good favour of both of the Parties.
• Any request conflicting with company policy shall be rejected.
• Client cannot dictate tools, coding standards, or workflows.
• Only documents issued from official Softagone channels/letterhead are valid.
• No client preference supersedes written company policy.
• Company may reschedule/restructure projects based on internal strategies & team availability.
• Disagreement with company policy does not entitle project cancellation or refund.

9. Contract Validity

• Only contracts fulfilling ALL conditions are legally binding:
  • Signed by both partners of Softagone Technologies LLP.
  • Bears original stamp of the Authorised Signatory.
  • Duly signed by client within 72 hours of issuance.
• Contracts missing any of these are null & void.
• Softagone does not recognize unauthorized or unsigned contracts.

10. Third-Party Involvement

• Client must obtain prior written approval from Softagone before involving any third party.
• All third-party costs/liabilities are solely the client’s responsibility.
• Softagone holds no liability for damages/delays caused by client’s third parties.
• Unauthorized third-party access to project code/data is a serious breach and invites legal action.
• Approved third parties must sign NDA and Non-Resell agreements with Softagone.
• Softagone reserves right to reject/blacklist third parties posing risk to company standards.

11. Legal & Dispute Resolution

• All disputes fall under Jamnagar District Jurisdiction only.
• Softagone’s maximum liability never exceeds project invoice amount.
• No indirect, incidental, or consequential damages shall be claimed from Softagone.
• Arbitration (if required) will be conducted by an arbitrator appointed by Softagone.
• Legal costs arising from client’s breach shall be borne by the client.
• Softagone reserves right to publish completed projects in its portfolio.

Note: All terms are subject to change at the discretion of the Management Team of Softagone Technologies LLP without prior notice. By continuing to work with the company, the client automatically agrees to updated terms.